Nkosana Gumede
| Published on December 4, 2019
Global ranking:
Verified
It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients
"It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients. As sometimes it takes the whole business day to get answered/assisted on one ticket. Mostly on communication like having a business whatsapp or something of that nature it would be very much better to assist the acceleration. Much appreciated still and warm festive season ahead:-) "
Neolo response
Hi Nkosana, thanks for the feedback. We always try to respond all tickets in less than 1 hour, in fact, 7 out of 10 tickets are responded in that way. We're sorry if in your case you haven't had that experience. We'll be checking out with our team and we'll make the proper investments and adjustments in order to always provide you with a service you're totally satisfied with. Regards. :)
Hi Nkosana, thanks for the feedback. We always try to respond all tickets in less than 1 hour, in fact, 7 out of 10 tickets are responded in that way. We're sorry if in your case you haven't had that experience. We'll be checking out with our team and we'll make the proper investments and adjustments in order to always provide you with a service you're totally satisfied with. Regards. :)